DELIVERY POLICY
Last Updated: June 2026
1. Overview
This Delivery Policy explains how Pro Scoot Limited processes and delivers orders placed through our website. By placing an order with Pro Scoot Limited, you agree to the terms of this Delivery Policy.
Delivery Access Restrictions
Our electric scooters are shipped on oversized pallets and delivered in large protective cartons to ensure they arrive safely.
Before placing your order, please ensure that your delivery address provides suitable access for a pallet delivery.
Please note:
- Deliveries are typically made using a Class 2 (18-tonne) delivery vehicle or a similar large commercial vehicle. If your property is located on roads with weight, width or height restrictions, or where access is limited, the delivery vehicle may be unable to reach your address.
- The scooter is supplied in a large protective carton mounted on an oversized pallet. The packaging is larger than a standard pallet and requires adequate space for unloading.
- Deliveries to apartments, flats, upper-floor properties or buildings without suitable ground-floor access may not be possible, as the packaged scooter is too large to fit into a standard passenger lift and cannot be carried safely up stairwells by the delivery driver.
- Deliveries are made to the nearest safe and accessible ground-floor location only. Drivers are unable to move the pallet through buildings, up stairs or into individual apartments.
- If delivery cannot be completed due to unsuitable access at the delivery address, additional transport, storage or redelivery charges may apply.
If you are unsure whether your delivery location is suitable, please contact us before placing your order. We will be happy to discuss your location and advise whether delivery is possible.
2. Delivery Areas
We currently deliver throughout mainland United Kingdom and selected additional locations including:
• Northern Ireland
• Scottish Highlands and Islands
• Isle of Man
• Channel Islands
Delivery availability may change from time to time. If we are unable to deliver to your location, we will notify you and provide a refund where appropriate.
3. Delivery Charges
FREE UK Delivery on Scooters.
FREE UK Delivery on all Accessories, when purchased with a Scooter.
Other delivery charges are calculated during checkout based on the delivery postcode and the products ordered. The applicable delivery charge will be displayed before payment is completed. Additional charges may apply for certain remote, offshore or non-mainland locations.
4. Manufactured-to-Order Scooters
Our scooters are manufactured to order specifically for each customer. We do not hold scooter stock for immediate dispatch. Production begins only after an order has been accepted and payment has been received. Customers acknowledge that manufactured-to-order products require longer delivery times than stock items.
5. Delivery Times
The typical delivery timeframe for manufactured-to-order scooters is between 40 and 50 days from order confirmation. Delivery estimates are provided for guidance only and are not guaranteed delivery dates. Delays may occur due to:
• Manufacturing schedules
• Supplier delays
• Shipping delays
• Customs clearance procedures
• Adverse weather conditions
• Courier disruptions
• Circumstances beyond our reasonable control
Pro Scoot Limited will make reasonable efforts to keep customers informed of significant delays.
6. Accessories and Spare Parts
Accessories and spare parts are supplied separately from scooters. Where an accessory or spare part is temporarily unavailable from the manufacturer, customers will be offered the option to:
• Wait until all items are available and receive a single shipment; or
• Receive the scooter first and have the remaining items shipped separately when available.
Additional shipping charges may apply where split shipments are requested.
7. Order Tracking
Where tracking information is available, it will be provided to the customer following dispatch. Customers are responsible for monitoring tracking information and ensuring that delivery arrangements can be completed successfully.
8. Delivery Inspection
Customers should inspect their delivery as soon as reasonably possible after receipt. Any transit damage, missing items or delivery discrepancies should be reported to Pro Scoot Limited within 48 hours of delivery. Photographs of any damage, packaging issues or missing items should be provided where possible. Prompt reporting helps us investigate issues with manufacturers, couriers and shipping providers.
9. Missed Deliveries
Customers are responsible for ensuring that delivery information is accurate and that delivery can be accepted at the nominated address. Additional charges may apply where deliveries are missed, refused or returned due to incorrect information supplied by the customer.
10. Missing Deliveries
Where tracking information has been provided, customers should notify Pro Scoot Limited as soon as reasonably possible if a delivery is believed to be missing, significantly delayed or incorrectly delivered. Courier companies may impose investigation time limits for missing parcel claims.
Pro Scoot Limited may be unable to investigate claims reported several months after the recorded delivery date.
11. Risk and Ownership
Risk in the goods passes to the customer upon delivery. Ownership of goods remains with Pro Scoot Limited until payment has been received in full.
12. Manufacturer Specification Changes
Manufacturers may occasionally make updates, improvements or specification changes to products without prior notice. Pro Scoot Limited reserves the right to supply products incorporating such manufacturer updates provided the product remains substantially equivalent to the product ordered.
13. Contact Us
For delivery enquiries, please contact:
Pro Scoot Limited
Email: sales@proscoot.co.uk
Telephone: 07769 333714
