WARRANTY POLICY
Last Updated: June 2026
1. Overview
This Warranty Policy explains the warranty coverage provided by Pro Scoot Limited for products purchased through our website. This warranty is provided in addition to any statutory rights available under applicable consumer protection laws.
2. Warranty Coverage
Pro Scoot Limited provides warranty coverage against manufacturing defects in materials and workmanship during normal use and operation. Warranty cover applies only to products purchased directly from Pro Scoot Limited. Proof of purchase may be required for all warranty claims.
3. Warranty Periods
Kaaspeed Scooters
• Scooter Warranty: 12 Months
• Battery Warranty: 12 Months
VEEHOP Scooters
• Scooter Warranty: 12 Months
• Battery Warranty: 12 Months
Warranty periods commence from the date of delivery to the original purchaser.
4. Original Purchaser Only
This warranty applies only to the original purchaser of the product. The warranty is not transferable. Warranty coverage will cease if ownership of the product is transferred, sold or otherwise assigned to another person unless otherwise required by law.
5. Warranty Claims Procedure
To submit a warranty claim, customers must contact Pro Scoot Limited and provide:
• Order number or proof of purchase
• Product details
• Serial number where applicable
• Description of the fault
• Photographs and/or video evidence
• Any additional information reasonably requested by Pro Scoot Limited
Warranty claims will be assessed based on the information provided.
6. Warranty Resolution
Where a warranty claim is approved, Pro Scoot Limited will normally provide replacement parts required to remedy the confirmed manufacturing defect.
Customers are responsible for arranging the fitting of replacement parts where required.
Pro Scoot Limited is happy to provide reasonable guidance and support, where appropriate, regarding the removal and installation of replacement parts. Such guidance is provided in good faith and does not constitute a repair service.
Pro Scoot Limited does not provide repair services and is not responsible for fitting costs, labour costs or third-party repair charges unless expressly agreed in writing.
Replacement parts supplied under warranty do not extend the original warranty period unless required by law.
7. Returns Under Warranty
Customers must not return scooters, batteries or parts unless instructed to do so by Pro Scoot Limited.
Unauthorised warranty returns may be refused and returned to the sender.
Where a return is authorised, Pro Scoot Limited will provide instructions regarding the return process.
8. Examples of Covered Faults
Examples of faults that may be covered under warranty include:
• Motor failure during normal use
• Controller failure during normal use
• Charger failure during normal use
• Display failure during normal use
• Wiring harness failure during normal use
• Battery failure during normal use within the applicable battery warranty period
• Structural frame failure caused by a manufacturing defect
All warranty claims remain subject to assessment and approval.
9. Warranty Exclusions
The warranty does not cover:
• Normal wear and tear
• Cosmetic damage that does not affect functionality
• Routine maintenance and servicing
• Tyres, inner tubes, brake pads and other consumable components
• Accidental damage
• Collision damage
• Impact damage
• Neglect
• Abuse or misuse
• Improper storage
• Improper transportation after delivery
• Improper assembly
• Failure to follow manufacturer instructions
• Commercial hire use
• Rental use
• Fleet use
• Delivery service use
• Competition use
• Unauthorised repairs
• Unauthorised modifications
• Installation of non-approved parts or accessories
• Damage caused by exceeding manufacturer load limits
• Damage resulting from stunt riding or dangerous operation
10. Battery Exclusions
Battery warranty does not cover damage resulting from:
• Use of any charger other than the manufacturer’s supplied charger
• Failure to follow manufacturer charging instructions
• Improper battery storage
• Deep discharge caused by neglect
• Physical battery damage
• Battery abuse
• Exposure to excessive heat
• Water ingress
• Liquid damage
• Failure to follow manufacturer charging instructions
Use of any charger other than the charger supplied with the product may result in battery damage and may invalidate warranty coverage.
Battery performance naturally decreases over time and through normal use. Gradual reduction in battery capacity is not considered a manufacturing defect.
11. Water Ingress Exclusion
Electronic components including batteries, controllers, displays, chargers, motors and wiring systems may offer limited resistance to moisture and water, but are not fully waterproof. Avoid prolonged use on rainy days and submerging the vehicle in water.
The warranty does not cover damage caused by:
• Water ingress
• Flooding
• Submersion
• Pressure washing
• Prolonged exposure to rain
• Condensation
• Corrosion
• Liquid-related damage of any kind
Customers should take reasonable precautions to protect scooters from exposure to water and moisture.
12. Serial Numbers
Products with removed, altered, damaged, defaced or illegible serial numbers may not be eligible for warranty coverage.
13. Limitation of Warranty
Except where prohibited by law, this warranty is limited to the remedies expressly stated in this policy.
Nothing in this policy limits or excludes any rights that cannot legally be limited or excluded under applicable law.
14. Contact Us
For warranty claims or warranty enquiries, please contact us.
Pro Scoot Limited
Email: sales@proscoot.co.uk
Telephone: 07769 333714
